Shipping policy

Order processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. We'll send you another email when your order has shipped or is ready for pickup.

Free local pickup in Lachine
Skip the shipping fees with free in-store pickup at:
3020 Terr. J.-S.-Aimé-Ashby
Lachine, QC H8S 4L5
Choose local pickup at checkout. Your order will be ready within 1 to 2 business days, and we'll email you when it's ready along with pickup instructions.
Pickup hours are 10 am to 5 pm, Monday to Friday. Please bring your order confirmation email with you.

Free local delivery
We offer free local delivery within 40 km of Montreal. Choose local delivery at checkout, and we'll contact you to arrange the delivery.

Shipping across Canada
We ship everywhere in Canada. Shipping charges are calculated and shown at checkout. At this time, we ship to Canadian addresses only.

How do I check the status of my order?
When your order has shipped, you'll receive an email with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@mielbrut.com with your name and order number, and we'll look into it for you.

Returns
Because our products are food and personal care items, we do not accept returns. Please see our refund policy for details.
If your order arrives damaged or isn't what you ordered, please email us as soon as possible at info@mielbrut.com with your order number and a photo of the item. We'll make it right.

If you have any other questions, don't hesitate to contact us at info@mielbrut.com